Enquiries you own, for merchants
Every enquiry captured against the product it came from, routed to the right person, acknowledged instantly, and visible in one place with its history. Yours, not the national chains' websites's.
What is included
- Enquiry, call-back and viewing requests on every item
- Routing by branch, department or salesperson
- Instant acknowledgement and a follow-up nudge
- One desk with every open enquiry and its status
What it looks like in practice
A merchant's trade customers order from the national chain at nine at night because the merchant has no way to take the order. We put the full catalogue online from the stock system with live stock by branch, give trade accounts their own prices and delivery or collection, add quote requests for bulk and specials routed to the right branch, and order history with one-click reorder, which is what keeps them off the chain's app.
Why merchants in particular
- Your trade customers order from the national chain at 9pm because you have no way to take the order.
- Prices are per account and the website shows none of them.
- The catalogue is 20,000 lines in the back-office system and a PDF on the site.
Typical ticket in your trade: €50 to €5,000 an order. One enquiry that comes to you instead of to the national chains' websites covers a lot of website.
Check your own site first
Free, on screen in about ten seconds, no call. We fetch your homepage once, the way a visitor's browser does, and nothing else.
Fixed price, fixed date, in writing
Fifteen minutes about what you sell and how your stock moves today. A quote within two working days.